Maison Albar Hotels L’Imperator

This is one of the nicest hotels where we have stayed in France. In fact, I would rated in the top 10 of our visit almost 50 countries. The hotel itself is beautiful in the old style, but with modern touches. The room was very comfortable and housekeeping cleaned up every day. most of the staff with whom we were spoken English and went out of their way to make sure we are enjoying our stay. The hotel has a spa and two pools: indoor and outdoor, but we didn’t get a chance to use those hotel is very well located parking cost about €35 a night, but you could drop your car off at the hotel (It might be a good idea to call the front desk when you’re about two minutes away so the concierge can come out and keep cars behind you from blocking your ability to back into a temporary parking place. From there, they would take it to a secure garage. Whenever we needed the car, it would be ready in a few minutes. I think breakfast cost €30 but I can’t remember but the food and service was excellent. Although some mornings we walked across the street to a patisserie for coffee and a croissant. I can’t recommend this hotel highly enough.

Great experience. I love the warm welcoming with one of the staff opened the door for me, another one who take my luggage to the room, and the champagne that they offer. The room was big and could easily suit for 2 people. The bed was comfortable and I loved the shower there. Plus big bonus for having "Q-tips" in the bathroom. The hotel located near the Jardin de la fontaine and Maison Carrée, but it's possible to walk to the Amphitheatre as well. There is a bus stop near the hotel. Thank you for the welcoming :)

We loved the location! We really enjoyed the outside lounging area. The staff were very attentive to serving you and focused on all the details. We can’t comment on the spa as we never visited it. One moment that is worth highlighting, is that when it was time to depart the hotel to catch our train, we had asked concierge to order us a taxi and they kindly did. Unfortunately, the taxi was quite delayed due to being stuck in a traffic jam so the head of the front desk arranged to have one of the hotel chauffeurs take us to the station in the luxury hotel vehicle free of charge! I would recommend staying here.

The welcome was exceptional. Pierre on Reception was very helpful at all times. On arrival we had our bags whisked away to be stored by reception whilst we checked in. We were shown to comfy seating in reception, brought cold drinks and Pierre checked us in as we sat comfortably. A great start to our stay, and made one feel very welcome. The bedroom was extremely quiet despite being opposite the lift and overlooking the terrace area. All the staff were really helpful and polite. We had an email during our stay asking for feedback and we replied mentioning a couple of issues. The duty manager sought us out on the terrace the next morning as we were about to leave, to apologise. We assume they had asked to be notified by Reception when we were there. We really liked the staff service. All the staff were so nice.

The first standout is the staff. All very welcoming, professional and friendly. From check in, to the young man who greeted us at the door and the staff at the bar or restaurant. If it is this hotels objective to have staff offer superb service, I think they have done a great job. We even had the manager introduce himself and make the effort to farewell us as we left. We loved the location, a short walk to the old town and Roman ruins. It’s a nice stroll to anywhere along the canal.